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OUR WARRANTY, RETURN & REFUND POLICY:
As Qaromashop products are merely open ended concepts, it can have as many applications as our imagination would allow. Therefore, we are unable to predict a standard usage pattern. As such, we are unable to provide any form of warranty, return, refund or exchanges once goods are sold.

We do not offer any warranties, returns, refunds or exchanges, except for DOA (Dead, Damaged or Defective on Arrival) shipments. You will need to inform customer service at qaroma.cs@gmail.com within 24 hours of receipt, with photo or video proof. Otherwise, we will not be able to process any warranties/ refunds/ returns/exchanges. All warranties, returns, refunds and exchanges do NOT include shipping charges, which will be fully paid for, by the customer.

DO NOT RETURN USED ITEMS:
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Returning USED items will result in the items being immediately destroyed and you will forfeit any refund.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Refunds can take up to 3 working days to post back to your account.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately 2nd's or special sale items cannot be refunded or returned.

Exchanges (if applicable)
We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, send us an email at qaroma.cs@gmail.com for a shipping address. Please send a copy of your purchase receipt.

The customer pays for all shipping charges when returning/ receiving a new item, or service, warranty repairs.

Coupons and discounts
Coupon codes cannot be combined with any other offer or discount code.

Import duties & Custom charges
If the buyer is from outside of Southeast Asia, the buyer will likely incur duties levied by the jurisdiction to which you have specified delivery. International shipments may be subject to import duties and taxes upon arrival in the destination country. These duties and taxes are the responsibility of the customer.

All packaging will be labeled as shipping from Qaromashop

The items contained on these pages are being sold as aromatherapy devices, DIY Kits and collectible art, and should be considered for fully legal use only. No other use for these items in any way is either intended or condoned. You must be at least 21 years of age to purchase any items on this website, and it is your responsibility to know your local as well as state and countries regulations regarding these items. Furthermore, you release and discharge all involved in the production and maintenance of this website from any and all liabilities.

Ownership - This site, http://qaromashop.com/, is owned, operated, and maintained by QaromaShop and has been created for your information, education, and communication. This site and all of its perceptible components, including, without limitation, text, images, and audio, are copyrighted by Qaromashop

Restrictions on Use - This site is available only for your personal, non-commercial use. You may not copy, reproduce, republish, post, distribute, transmit, or modify in any way any part of this site.

Trademark Notice - All names, logos, and trademarks are the property of Qaromashop and you may not use any of such materials for any purpose without the express written agreement of Qaromashop.

Unsolicited Ideas/Disclosure and Use of Your Communications - Qaromashop is eager to receive your comments and answer your questions about our products. However, postings to this site and electronic mail delivered to Qaromashop are not confidential and Qaromashop will not be liable for any use or disclosure of that information. All communications and other material (including, without limitation, unsolicited ideas, suggestions, or materials) you send to this site or to Qaromashop by electronic mail are, and will remain, the sole and exclusive property of Qaromashop and may be used by Qaromashop for any purpose whatsoever, commercial or otherwise, without compensation.

Jurisdiction - This site is controlled and operated by Qaromashop locally, and Qaromashop makes no representation that the information and materials in this site are appropriate or available for use in other locations.

DISCLAIMER OF WARRANTIES - QAROMASHOP MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF THE CONTEXT (TEXT AND IMAGES) OF THIS SITE. TO THE EXTENT PERMISSIBLE BY LAW, QAROMASHOP DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR ANY PARTICULAR PURPOSE. FURTHER, QAROMASHOP DOES NOT WARRANT THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF COMPUTER"VIRUSES".

Qaromashop or its employees, third party contracts, and manufactures, are not responsible for the use and practice of any instructions herein. Those who follow all broadcast listed or served herein assume all risk of being offended or suffering any other form of damage.
Qaromashop or its owners, operators, and staff will NOT be held liable for any illegal activity, legal recourse, or lawyer's fees resulting from the purchase and/or use of any of our products. Our site is for informational use. Also, any governmental employee, agency, or agent must identify themselves to the operators of Qaromashop upon their entering the site, and when ordering any products from our site.

Limitation of Liability - Qaromashop will not be liable for damages of any kind, including, without limitation, special or consequential damages, arising out of your access to, or inability to access, this site or your use of, or reliance upon, this site or the contents of this site. In addition, Qaromashop has no duty to update this site or the contents of this site and Qaromashop will not be liable for your use of other web sites which you may access via certain links within this site. These links and other "resources" referenced on this site are provided merely as a public service to users of the World Wide Web and inclusion in Qaromashop site does not constitute an endorsement by or affiliation with Qaromashop

Other - Qaromashop in its sole discretion, reserves the right to: (1) change this Legal Statement; (2) monitor and remove postings; and (3) discontinue site availability at any time without notice. If any term, condition, or provision of this Legal Statement is determined to be unlawful, invalid, void, or for any reason unenforceable, the validity and enforceability of their remaining terms, conditions, and provisions will not in any way be affected or impaired. This Legal Statement constitutes the entire agreement between you and Qaromashop relating to the subject matter in this Legal Statement.

WE RESERVE THE RIGHT TO REFUSE SERVICE/GOODS.

By using this site, you are acknowledging your consent to these terms and conditions. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT USE THIS SITE.

SHIPPING & PAYMENT POLICY
- Qaromashop is a 1-2 man home workshop. Please allow up to 3-4 business days for processing. Once your order is processed, it will be shipped with the service rate and carrier that you chose. Estimated delivery times are shown at checkout.

- Processing times may vary during "sales" and "holidays" where large number of orders may cause shipping delays. Please refer to order confirmation email and notes on website advising on approximate shipping expectation.
- Shipping times vary depending on the service selected (Not all services are available for all countries):

* TNT Express (3-5 business days)
* Janio (7-12 working days)
* SF Express (3-8 business days)

Whenever possible, we always recommend TNT Express for speed and reliability. It can arrive safely in just a few days. Estimated rates for TNT Express are as below. It may be slightly high, but is definitely worth it. Please note that we receive payment in Malaysian Ringgit (MYR). The below (USD) is for reference only:

United States & Canada - USD45 to USD55

United Kingdom, France & Germany - USD35 to USD40

Most other EU Countries - USD45 to USD55

Australia & New Zealand - USD50 to USD55

Philippines & Japan - USD50 to USD55

Taiwan & Indonesia - USD25 to USD30

Thailand - USD40

Brazil - USD90 to USD95

Other services are usually around USD15 to USD20 cheaper but may take longer to arrive. If you do not find your country above, please feel free to email us for a shipping quote. All available options will be shown during checkout.

SHIPPING ON RETURNS
- We do not offer returns.

SHIPPING ON WARRANTY CLAIMS
As Qaromashop products are merely open ended concepts, it can have as many applications as our imagination would allow. Therefore, we are unable to predict a standard usage pattern. As such, we are unable to provide any form of warranty, return, refund or exchanges once goods are sold.

We do not offer any warranties, returns, refunds or exchanges, except for DOA (Dead, Damaged or Defective on Arrival) shipments. You will need to inform customer service at qaroma.cs@gmail.com within 24 hours of receipt, with photo or video proof. Otherwise, we will not be able to process any warranties/ refunds/ returns/exchanges. All warranties, returns, refunds and exchanges do NOT include shipping charges, which will be fully paid for, by the customer.  

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. Qaromashop cannot be responsible until items are received.

INTERNATIONAL SHIPMENTS
Most, if not all International packages are subject to their respective country's taxes and duties. The customer is 100% responsible for customs and duties fees for importing products.

PAYMENT
We accept all major credit cards as well as Bank Transfer. Only MYR (Malaysian Ringgit) is accepted, due to payment processor requirements.


QAROMASHOP WARRANTY POLICY
As Qaromashop products are merely open ended concepts, it can have as many applications as our imagination would allow. Therefore, we are unable to predict a standard usage pattern. As such, we are unable to provide any form of warranty, return, refund or exchanges once goods are sold.

We do not offer any warranties, returns, refunds or exchanges, except for DOA (Dead, Damaged or Defective on Arrival) shipments. You will need to inform customer service at qaroma.cs@gmail.com within 24 hours of receipt, with photo or video proof. Otherwise, we will not be able to process any warranties/ refunds/ returns/exchanges. All warranties, returns, refunds and exchanges do NOT include shipping charges, which will be fully paid for, by the customer.  

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. Qaromashop cannot be responsible until items are received.

Our products are tested prior and sold AS IS. You may claim warranty on these items ONLY in case of damaged delivery. These claims MUST be made within 24 hours of product delivery and photographic proof must be submitted to qaroma.cs@gmail.com

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